NEWSROOM

As part of our ongoing commitment to provide you with information and resources to assist your clients, colleagues, and others who may need help in connection with the current Southern California wildfires, you should find the following helpful.

Premium-Related Matters
If anyone you know has questions or anticipates delays concerning payment of their health insurance premium, they should reach out directly to their carrier’s billing department. Phone numbers are listed in the table below.

Benefit or Treatment Questions
If a client or insured family member has specific questions on accessing their health insurance benefits, ongoing treatment, finding alternative providers, prescription drug refills and transfers, they can reach out to the carrier’s member services phone numbers listed below.

The phone numbers and links shown are based on the most up-to-date information from each of our carrier partners. This is an evolving list that is subject to change as new information is made available.
 

Carrier	Billing Concerns	Membership Services	EAP Services	Updates
Aetna	800-343-6101, Option 6	888-802-3862	866-326-7172	CVSHealth/Aetna Announcement
Anthem Blue Cross	855-854-1429, "Billing"	855-383-7248	800-999-7222	Anthem Blue Cross Announcement
Blue Shield of California	800-325-5166, "Billing & Payments"	888-319-5999	800-985-2405	Blue Shield of California Announcement
CaliforniaChoice	800-558-8003, Option 3	Please refer to your specific carrier	Please refer to your specific carrier	Please refer to your specific carrier on benefit and access to care updates
Cigna	800-244-6224	800-244-6224	800-244-6224 (press 1, enter member ID # or say “Employee Assistance Program”)	Cigna Disaster Resource Center
HealthNet	800-224-8808, Option 6	800-361-3366	800-675-6110	HealthNet News Release
Kaiser Permanente	877-876-0873	800-464-4000	833-914-5011	Kaiser Permanente Announcement
UnitedHealthcare	800-591-9911	866- 633-2446	888-887-4114