TPA Comparison Chart
Word & Brown has compiled a Third-Party Administrator (TPA) comparison giving brokers an overview of services offered by more than a half-dozen TPA organizations. The guide includes general contact information, a service listing, available added services, special bundles, self-service and White Glove options, and additional information.
BASIC
General Contact
Matt Steffic
Regional Director
269.615.2569 (direct)
msteffic@basiconline.com
Services
- COBRA Administration
- Additional Services
- ACA Reporting
- Education
- ERISA Compliance (WRAP Document, ERISA Notices,
5500 Filing) - FMLA/State Leave
- Health Reimbursement Arrangement (HRA)
- Health Savings Account (HSA)
- Home Office
- Parking/Transit
- Wellness
Special Bundles:
When a group enrolls in multiple services discount pricing and waived set-up fees can be negotiated.
Self-Service & White Glove
Account managers are only assigned to clients with annualized revenue of 25k +. Smaller employers have access to our customer service teams. Smaller employers do have the option to purchase an account manager for an additional fee.
Additional Information
Can provide a custom proposal if you have any clients inquiring. Just need the client name, services requested and total number of employees.
CLARITY
General Contact
Justine Sobczyk, CFC, CAS, HSAe
Associate Vice President, National Sales
720.256.9952 (cell)
jsobczyk@claritybenefitsolutions.com
Services
- Premium Only Plan
- COBRA
- Additional Services
- 5500 Filing
- ACA Reporting (Only available with Employee Benefit Administrative Services)
- ERISA
- Section 105 Non-Discrimination Testing
Special Bundles:
- Clarity Complete Compliance bundle – Coming Soon (includes all services listed above)
- ERISA/POP/5500 Bundle
Self-Service & White Glove
We do not have different service models for each of the offerings. Each Client is assigned a dedicated Implementation Managaer to support them through the onboarding process. They are also assigned a dedicated Renewal Specialist to support them each renewal. For ongoing administration services, COBRA, the client is assigned to either a team or a dedicated Client Relationship Manager (depending on broker).
CXC SOLUTIONS
General Contact
Erica Ramos
Sr. Sales Executive
209.675.5095 (cell)
eramos@cxcnetwork.com
14200 Midway Road, Suite 106 | Dallas, TX 75244
cxcsolutions.com
Services
- COBRA Administration
- Additional Services
- ACA Reporting
- Attorney-lead webinars and CE sessions
- ERISA Form 5500 & WRAP Documents
- HIPAA Shield
- Mental Health Parity
- Nondiscrimination Testing (POP, FSA, Dependent Care, Adoption Assistance, HRA, Self-Insured, Group Term Life, Educational Assistance)
- Planner & Federal Notices
- RxDC Reporting
- Salesforce Integration
Special Bundles:
When a group enrolls in multiple services discount pricing and waived set-up fees can be negotiated.Self-Service & White Glove
Full-Service Advanced:
- Our truly white-glove, concierge service model
- Assignment of a dedicated, industry-certified Analyst
- Analyst instructs, guides, and supports the client from start to finish
- Formal client kick-off call
- No Data Template to fill out
Simply send us the data in as many as four Excel or .csv files and we’ll do the rest: data compiling, scrubbing, and validation as well as all subsequent Form creation, and if applicable, direct e-Filing (included at no additional cost) to the IRS or the DOL.
Full-Service Basic:
- Assignment of a dedicated, industry-certified Analyst
- Analyst instructs, guides, and supports the client from start to finish
- Formal client kick-off call
- Self-validating and client-customized data template provided
Self-Service:
- Turnkey, client/broker self-managed solution
- “Train-the-Trainer” instruction and guidance
- White-Label-ready portal
- World-class product support
HEALTH EQUITY
General Contact
Jason Nurse
Regional Sales Director – S. California & Hawaii
M: 630.673.2413 (cell)
jnurse@healthequity.com
Services
- COBRA Administration & Direct Billing
- Flexible Spending Account
- Premium Only Plan (POP)
- Additional Services
- Commuter
- Dependent Care Flexible Spending Account (DCFSA)
- Lifestyle Spending Account (LSA)
- Limited Purpose Flexible Spending Account (LPFSA)
- Health Reimbursement Arrangement (HRA)
- Health Savings Account (HSA)
Special Bundles:
When a group enrolls in multiple services discount pricing and waived set-up fees can be negotiated.Self-Service & White Glove
COBRA
Administration fee is billed to client on a monthly basis, which includes:
- General Notice distribution to all newly covered employees, spouses, and dependents
- Qualifying event administration
- Election processing
- Premium billing and collection
- Eligibility reporting
- COBRA termination processing
- Participant support and transition assistance
Flexible Spending Account
Administration fee is billed to client on a monthly basis, which includes:- Monthly administration of health FSA, limited-purpose health FSA, and/or dependent care FSA
- WageWorks Benefit Card
- Monthly card activity statement
- Online claim repayment with instant card reactivation
- Grace period claim administration on benefit card
- 24/7 online account access
- Direct deposit and/or manual reimbursement checks
- Mailed year-end statement
Premium Only Plan
Plan Documentation and Set-up
- IRS-required plan document
- Summary Plan Description (SPD)
- Adoption Agreement/Corporate Resolution
- Discrimination Testing
- Sample Enrollment Forms
- Sample Introductory Letter to Employees
- 12 months of updates on law changes
- Phone consultation
One annual discrimination testing, 12 months of periodic updates regarding compliance issues related to cafeteria plans, phone consultation, and support services
Discrimination Testing
Section 125 Key Employee Concentration Test and Eligibility Test (Outside of testing included at plan inception or renewal)
Plan Documentation Amendment
Processing fee for amending and updating the plan document and/or SPD
Additional Information
All services can be offered to employers.
TASC
General Contact
Darren Howell
Regional Sales Director
M: 630.673.2413 (cell)
Darren.Howell@tasconline.com
Services
- COBRA Administration
- Flexible Spending Account (FSA)
- Premium Only Plan
- Additional Services
- ACA Employer Reporting
- ERISA Compliance
- FMLA
- Form 5500 Preparation
- Funded Health Reimbursement Arrangement (Integrated and Retiree FHRA Plan)
- Health Reimbursement Arrangement (HRA)
- Health Savings Account (HSA)
- HIPAA Compliance
- Medicare Part D Notices
- Non-Discrimination Testing
- Non-Employer Sponsored Premiums (NESP)
- Payroll Service Administration
- Retiree Billing
- Transit and Parking Benefits
Self-Service & White Glove
COBRA
Clients have their contacts in our Service Department and participants have an online account, 800# Support Line and can use our Mobile App (rated 4.5/5 stars on the App Store – the highest of any TPA) to submit claims, view accounts, get quick answers, etc. The Mobile App really helps to reduce overall plan noise as it puts more power with the participants and they love it. If you moved that block of COBRA business to TASC you would be assigned a Dedicated Relationship Manager for Service. This is for all Word & Brown team members and the Relationship Manager would help navigate the world of TASC, get questions answered and issues resolved quickly. Clients with over $25,000 in annual revenue with TASC would get their own Relationship Manager. Clients can also purchase a Dedicated Relationship Manager for $1200 annually if they wished. Most clients and participants leverage our standard service which is solid. We track key service metrics (call time, resolution time, etc.) and record calls into Support so we can monitor, train and improve every year.
Additional Information
- Free HSA plan
- No fees to employers or participants
- Carrier agnostic – so no messy switching of the HSA plan when clients switch carriers
- Super Low Investment Threshold – any balance over $2,000 can be invested in name brand target-date and actively managed mutual funds to accelerate the triple tax savings benefit of the HSA. Many HSA plans do not have an investment option or require much high balances before investment.
- Easy to switch to TASC to get a better HSA benefit for all
- Small BUsiness Benefits Package - for under 300 EE companies
- Small companies need robust benefits too
- Reduced pricing and TASC’s commitment to refund the difference if the client’s payroll tax savings from the FSA plan do not equal or exceed the TASC admin fees at the end of the plan year
- Branding
- The TASC benefits card and Mobile App can be co-branded with a client’s logo if desired
THRIVEPASS
General Contact
Jeff Strong
Sr. Sales Executive
714.944.3259
jeff.strong@thrivepass.com
Services
- COBRA Administration
- Flexible Spending Account
- Additional Services
- Dependent Care Assistance Plan (DCAP)
- Direct Bill
- Furlough
- Health Reimbursement Arrangement (HRA)
- Health Savings Account (HSA)
- Lifestyle Spending Account
- Rewards Program
Special Bundles:
All products are available a la carte, or bundled together.Self-Service & White Glove
White Glove Pricing: White Glove, with dedicated relationship managers assigned to each group, is our brand promise. We put 100% of our fees at risk with no metrics for the life of the group.WEX HEALTH
General Contacts
Hayley Kehtel
Sales Coordinator
hayley.kehtel@wexinc.com
Jocelyn Johnson
Vice President, Sales - West
jocelyn.johnson@wexhealthinc.com
Services
- Premium Only Plan
- Additional Services
- ACA Administration (Generally only available to 1,000+ eligible life groups)
- Eligibility Verification Services (Generally only available to 1,000+ eligible life groups)
- Premium Only Plan (POP/Premium Conversion (PC)
Self-Service & White Glove
COBRA- WEX considers many factors when determining the service level provided to a client. Factors include client size, participation, product mix, HSA, HSA AUM (Assets Under Management), technology vendors, unique needs, etc. These factors determine if a client is served by our Client Services team or by a dedicated one point of contact.
- Here at WEX, customer success is our top priority. It means ensuring clients achieve their desired outcomes through our products and services. We’re committed to understanding their unique needs and challenges, providing exceptional support, and continuously improving our offerings to help them reach their goals. Their success is our success, and we’re here to partner with them every step of the way, celebrating milestones and navigating any obstacles together.
- At WEX, our Customer Success team is dedicated to supporting clients of all sizes, from small businesses to large enterprises. We understand that each client has unique needs, and we tailor our approach to ensure everyone receives the highest level of service. Regardless of size, every client benefits from our engagement, expert advice, and commitment to helping them achieve their business objectives.
- WEX prides itself on bringing together extraordinary customer service and innovative technology. Through our technology we support over 34 million consumers. As you may be aware, over 500 vendors utilize our WEX technology to serve their clients. However, being one with our technology platform is what sets us apart in the industry; not only providing long-term stability for our clients, but a greater influence on the overall focus of investment dollars for continued development of the end user engagement experience.