How Word & Brown Helps Bridge Human and Digital Divide with Quoting and 24-Hour Turnaround
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Technology is a big part of the health insurance and employee benefits industry. It’s critical to serving the needs of consumers. But it is not meant to replace you or other humans. It is a complement to what you do. Tech should unburden you. It should free you up to focus on other important matters, like sales and service.
Word & Brown’s quoting platform, WBQuote, does just that. It enables you to quickly provide your customers with an analysis of plans they might consider in their search for the right coverage for their individual or family health care needs.
Combining the Right Elements
WBQuote combines the digital speed you and your customers crave with the professional advice only you can provide. It delivers side-by-side comparisons, integrated provider search, and always the most up-to-date rate information for a roster of top carriers and health plans.Nearly 90% of policyholders say they want agent involvement when managing their policies. But more than half also want online or mobile access to account details. You can meet these expectations by combining personal service with digital self-service options.
“I’ll get back to you next week,” might have worked for customers in the 1990s, but it does not cut it in today’s marketplace.
Surveys show clients and prospects expect more today. They want same-day service when possible, or quote delivery at least within one business day. If you are not working with carriers or a general agency partner who can deliver, you are likely to lose out to another broker.
Tech Built for Speed
At Word & Brown, our tech is built for speed, accuracy, and easier decision making. It offers several advantages over our competitors’ systems- Carrier integration: API eliminates double entry of employee and dependent information.
- Rapid quote turnaround: You can count on a professional, accurate quote within one business day. It’s part of our 24-hour Service Level Agreement (SLA). Zero latency quoting.
- Built-in provider search: Easily confirm your clients’ preferred doctors, medical groups, and hospitals are included in the plans being proposed.
- Rate accuracy: Built-in safeguards prevent inaccurate rates or improper pairing of plans that cannot be sold together.
- Easy plan comparisons: We highlight plan differences with side-by-side comparisons and deliver a one-page executive summary – streamlining decision making by your clients.
- Customization options: Choose from 30+ layout options and output personalized for your brand.
- Reduced administrative burden: We’ll relieve you of many routine tasks. That includes reviewing and scrubbing your cases to ensure expedited processing and ID card issue. This frees you up to focus on networking, referrals, and sales.
- Multilingual support: Enrollment materials are available in your choice of English, Spanish, Chinese, Korean, or Vietnamese.
- Enrollment assistance: We’ll streamline your enrollments with digital tools like Ease and Employee Navigator plus downloadable, carrier-specific kits for Medical and Ancillary products.
- Development support: Our Broker Success team can help you grow your business with personalized resources, expert guidance, and tailored strategies to increase your production – and your commissions.
- Carrier escalation: We have experience working directly with carriers. Carriers answer our reps’ calls, emails, and texts promptly. That means you get what you need to resolve clients’ issues quickly and efficiently.
- Market expertise: We’re a recognized employee benefits leader with 40+ years of experience and a history of Service of Unequalled Excellence.
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