Contact Us


The Inland Empire staff serves brokers throughout Riverside and San Bernardino counties — assisting with client presentations and group enrollments as well as underwriting, compliance, and day-to-day account management issues.

Vanessa Benitez

Regional Vice President

Vanessa entered the health insurance industry in 2006 as an Enroller with Health Net. She moved to Word & Brown in 2007, earning multiple promotions to Field Sales Representative, Senior Regional Sales Manager, and Field Sales Director. She became the Regional Vice President in the Inland Empire in 2021.

PHONE:800.397.3381 x6020


Inland Empire

3633 Inland Empire Blvd. Suite 700

Ontario, California 91764

Phone: 877.225.0988


The Inside Sales Director manages all Inside Sales Representatives in the region. He or she helps develop sales strategies and assists in our drive toward regional initiatives.

You can count on your Field Sales Director to help you win new business, enhance business retention, coordinate the training of new employees, and facilitate training updates for current staff.

Our goal is to work alongside W&B colleagues to ensure a one team approach to delivering "Service of Unequalled Excellence" to you and your clients.

Tawny Friedly

Inside Sales Director

PHONE:800.397.3381 x6026


Daniel Pierce

Field Sales Director

PHONE:877.225.0988 x4546


Regional Sales Managers

Your Regional Sales Manager is available whenever you need assistance from Word & Brown. Your RSM works every day across your region to help ensure your success. Whether your focus is Small Group, Large Group, or a combination, your RSM is committed to providing client service, sales, and enrollment support.

Estela Vogel

Regional Sales Manager

PHONE:877.225.0988 x6816


Inside Sales Representatives

The Inside Sales Representative quotes, sells, and services Small Group- and Large Group-related products for a specific block of brokers. This position is responsible for new business sales and renewal retention, following up on outstanding quotes, and handling carrier expectations. The person in this role is also your “go to” in facilitating a speedy Underwriting review process.

Avery Anton

Inside Sales Representative

PHONE:877.225.0988 x6821


Nancy Kim

Inside Sales Representative

PHONE:877.225.0988 x6812


Enrollment Specialists

You can count on our Enrollment Specialists to make presentations on your behalf, alongside you, by phone, or online via webinar — it’s your choice. They'll cover all of the basics (like plan benefits, worksheets, and added perks), whether it’s an initial open enrollment or a renewal meeting. They'll pre-scrub your cases to ensure smooth sailing through Underwriting.

Alicia McClintock

Enrollment Specialist



Sales Support Specialists

Our sales support team members can help schedule enrollment meetings, build personalized enrollment kits and quotes, and generate a worksheet for a new hire on an in-force group.

Mohua Auwal

Sales Support Specialist

PHONE:877.225.0988 x6820


Krystle Cervantes

Sales Support Specialist

PHONE:877.225.0988 x6800


Karla Kelley

Sales Support Specialist

PHONE:800.255.9673 x4522