Contact Us

Los Angeles Regional Office

The Glendale staff serves brokers throughout Los Angeles, Ventura, Santa Barbara, San Luis Obispo, and Kern counties — assisting with client presentations and group enrollments as well as underwriting, compliance, and day-to-day account management issues.

Cindy West

Regional Vice President

Cindy West has over 25 years of industry experience starting at Blue Cross of California. Cindy’s knowledge and drive earned her multi-year recognition as a top regional and national sales leader. She joined a start-up insurer in 2012, achieving 200% business growth.

Cindy moved to Word & Brown in 2014 as Field Sales Director, and earned a promotion to RVP in 2017. She is active with LAAHU, SBAHU, and serves on the VCAHU board.

PHONE:800.560.5614 x6225


Los Angeles

801 N. Brand Blvd., Suite 900

Glendale, California 91203

Phone: 800.560.5614


You can count on your Field Sales Director to help you win new business, enhance business retention, coordinate the training of new employees, and facilitate training updates for current staff.

He will help you make the most of Word & Brown’s technology to increase your efficiency and nurture positive relations with your clients. The Field Sales Director is your conduit for information, and works with your Regional Vice President to track monthly sales activities and implement changes to drive increased sales.

Peter Nill

Field Sales Director

PHONE:800.560.5614 x6218


Regional Sales Managers

Your Regional Sales Manager is available whenever you need assistance from Word & Brown. Your RSM works every day across your region to help ensure your success. Whether your focus is Small Group, Large Group, or a combination, your RSM is committed to providing client service, sales, and enrollment support.

Pearl Cheong

Director of Sales – Specialty Markets

PHONE:800.560.5614 x6237


Karen DeLeon

Regional Sales Manager

PHONE:800.560.5614 x6214


Tony Garcia

Regional Sales Manager

PHONE:800.560.5614 x6220


Lindsay Salinas

Regional Sales Manager

PHONE:800.560.5614 x6210


Inside Sales Representatives

The Inside Sales Representative quotes, sells, and services Small Group- and Large Group-related products for a specific block of brokers. This position is responsible for new business sales and renewal retention, following up on outstanding quotes, and handling carrier expectations. The person in this role is also your “go to” in facilitating a speedy Underwriting review process.

Deborah Cohen

Senior Inside Sales Representative

PHONE:800.560.5614 x6211


Barbara Mendez

Senior Inside Sales Representative

PHONE:800.560.5614 x6224


Yuet Yong

Sr. Inside Sales Rep – Specialty Markets

PHONE:800.560.5614 x6222


Olivia Torres

Inside Sales Representative

PHONE:800.560.5614 x6285


Enrollment SPecialists

You can count on our Enrollment Specialists to make presentations on your behalf, alongside you, by phone, or online via webinar — it’s your choice. They'll cover all of the basics (like plan benefits, worksheets, and added perks), whether it’s an initial open enrollment or a renewal meeting. They'll pre-scrub your cases to ensure smooth sailing through Underwriting.

Jon Asfahl

Enrollment Specialist

PHONE:800.560.5614 x6221


Javier Salguero

Enrollment Specialist

PHONE:800.560.5614 x6241


Sales SUpport Specialists

Our sales support team members can help schedule enrollment meetings, build personalized enrollment kits and quotes, and generate a worksheet for a new hire on an in-force group.

Robert Manzanilla

Sales Administrative Specialist

PHONE:800.560.5614 x6216


Jennifer Lee

Sales Administrative and Enrollment Specialist



Paula Vargas

Sales Administrative and Enrollment Specialist

PHONE:800.560.5614 x6240


Jennifer Lantrip

Sales Support Specialist

PHONE:800.560.5614 x6212