San Diego REGIONAL OFFICE
The San Diego-based staff assists brokers in San Diego and Imperial counties with client presentations and group enrollments as well as underwriting, compliance, and day-to-day account management issues.
Tawny Friedly
Regional Vice President
Tawny entered the health insurance industry in 2007 at a small brokerage firm. She moved to a larger firm while pursuing her degree from San Diego State University. She joined The Word & Brown Companies as an enroller in 2013, earning a promotion to Inside Sales Rep in 2014 and Director of Inside Sales in 2021. She became RVP in 2022.
PHONE:800.397.3381 x6026
Regional Sales Managers
Your Regional Sales Manager is available whenever you need assistance from Word & Brown. Your RSM works every day across your region to help ensure your success. Whether your focus is Small Group, Large Group, or a combination, your RSM is committed to providing client service, sales, and enrollment support.
Inside Sales Representatives
The Inside Sales Representative quotes, sells, and services Small Group- and Large Group-related products for a specific block of brokers. This position is responsible for new business sales and renewal retention, following up on outstanding quotes, and handling carrier expectations. The person in this role is also your “go to” in facilitating a speedy Underwriting review process.
Pamela Swan, RHU
Senior Inside Sales Representative
Danielle Bongard
Inside Sales Representative
enrollment Specialists
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Sales Support Specialists
Our sales support team members can help schedule enrollment meetings, build personalized enrollment kits and quotes, and generate a worksheet for a new hire on an in-force group.
Nicole Henderson
Sales Support Specialist
