Contact Us


The San Diego-based staff assists brokers in San Diego and Imperial counties with client presentations and group enrollments as well as underwriting, compliance, and day-to-day account management issues.

Vanessa Benitez

Regional Vice President

Vanessa entered the health insurance industry in 2006 as an Enroller with Health Net. She moved to Word & Brown in 2007, earning multiple promotions to Field Sales Representative, Senior Regional Sales Manager, and Field Sales Director. She became the Regional Vice President in San Diego in 2017.

An active member of the San Diego Association of Health Underwriters, Vanessa previously served as Awards Chair.


PHONE:800.397.3381 x6020


San Diego

3131 Camino Del Rio North, Suite 820

San Diego, California 92108

Phone: 800.397.3381


The Inside Sales Director manages all Inside Sales Representatives in the region. He or she helps develop sales strategies and assists in our drive toward regional initiatives. You can also count on your Inside Sales Director to strategize with you on your renewals and new business. Our goal is to work alongside W&B colleagues to ensure a one team approach to delivering "Service of Unequalled Excellence" to you and your clients.

Tawny Friedly

Inside Sales Director

PHONE:800.397.3381 x6026


Regional Sales Managers

Your Regional Sales Manager is available whenever you need assistance from Word & Brown. Your RSM works every day across your region to help ensure your success. Whether your focus is Small Group, Large Group, or a combination, your RSM is committed to providing client service, sales, and enrollment support.

Bryce Guzzetta

Regional Sales Manager

PHONE:800.397.3381 x.6016


Luna Nunez

Regional Sales Manager

PHONE:800.397.3381 x6010


Gaby Ruiz

Regional Sales Manager

PHONE:800.397.3381 x6012


Inside Sales Representatives

The Inside Sales Representative quotes, sells, and services Small Group- and Large Group-related products for a specific block of brokers. This position is responsible for new business sales and renewal retention, following up on outstanding quotes, and handling carrier expectations. The person in this role is also your “go to” in facilitating a speedy Underwriting review process.

Pamela Swan, RHU

Senior Inside Sales Representative

PHONE:800.397.3381 x6011


Danielle Bongard

Inside Sales Representative

PHONE:800.397.3381 x6025


Enrollment Specialists

You can count on our Enrollment Specialists to make presentations on your behalf, alongside you, by phone, or online via webinar — it’s your choice. They'll cover all of the basics (like plan benefits, worksheets, and added perks), whether it’s an initial open enrollment or a renewal meeting. They'll pre-scrub your cases to ensure smooth sailing through Underwriting.

Sales Support Specialists

Our sales support team members can help schedule enrollment meetings, build personalized enrollment kits and quotes, and generate a worksheet for a new hire on an in-force group.

Nicole Henderson

Sales Support Specialist

PHONE:800.397.3381 x6013


Nichole Moritz

Sales Support Specialist

PHONE:800.397.3381 x6028


Amelia D’Andrea

Sales Support Specialist

PHONE:800.397.3381 x 6014


Brianna Brooks

Sales Support Specialist

PHONE:800.397.3381 x6027


Emily Mendoza

Sales Support Specialist